Sophisticato Jewellery is owned and run by Joy Roberts who is committed to safeguarding your privacy.
About Your Personal Data - What is collected and Why?
When you create an account on the website, you will be consenting to us holding the name and contact details you give as someone who has shown an interest in our products and who may wish to return at a later date to place an order but we will not contact you without your explicit consent to do so unless there are legitimate business interests which would allow us to do so in order to provide a service to you.
When you make an online purchase the name and contact details you give will be used to fulfil the contract and to contact you with regard to any queries or delivery issues pertaining to that contract. Your purchase history will be retained for 6 years beyond the end of the contract to comply with accounting law.
We keep a record of all email correspondence you send us relating to orders or any enquiries so we can track any problems or concerns and ensure we provide a good service.
We use 3rd party providers to take payment on our behalf, namely WorldPay and PayPal. We do not receive or store any of your payment information.
Sharing your Data
Other than for the purposes mentioned above which are legitimate for the provision of the service we are offering, your data will never be shared or sold on to a 3rd party for any marketing purposes however if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
How we protect information
We take every precaution to protect your information.
To this end all personal information stored by us is kept on a server in a secure environment. Only employees, and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.
If you would like any personal information deleted that we do not have a legal obligation to retain we will comply with any request immediately. If for instance you created an account but do not intend to use it for whatever reason.
You have the right to any information about the collection and storage of your data and we will endeavour to be as transparent as possible.
If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us at firstname.lastname@example.org If you have any queries, concerns or at any time you feel we have used your personal data inappropriately or you have received unwanted communication from us please fell free to contact us anytime at email@example.com
If you complain to us but are unhappy with the outcome you have the right to raise a complaint with the ICO. You can access information on their website here
You of course have the right through your browser settings to disable cookies however this will diminish the website performance and make your visit less enjoyable and in some cases may not operate at all.